X-Terra Elite Expedition Pack Metal Detector by Minelab
A fully waterproof Multi-IQ machine with tons of features made with the smart hunter in mind. You don't have to settle for less than the X-Terra Elite. It has a lot of great features, such as:
- 6 Search Modes
- High-Resolution Target ID range
- 25-level Sensitivity
- Advanced 4-Level Iron Bias control
-
Pre-Programmed Search Modes: 2x Park, 2x Field, 2x Beach Multi-Frequency Search Modes with optional 15kHz single frequency in Park and Field modes.
Look At This Promotion! - Ends 30th Sept 2024
Waterproof
The Minelab X-Terra Elite Expedition Pack has a waterproof depth of 5 meters (16 ft), which is very impressive when you think that a 6-foot-tall person is only 1.83 meters tall. Anyone who hunts regularly or just on the weekends will be satisfied by how well the X-Terra Elite performs. It is also a lightweight swing at only 1.3kg/ 2.2 lbs.
What is Multi-IQ?
This is Minelab’s revolutionary Multi-IQ technology. It is True Simultaneous Multi-Frequency Technology which means you’ve got the combined power of multiple detectors in one — all working for you at once! Essentially it is like shining multiple flashlights on the ground, illuminating what treasures can be found underneath you. Yet instead of flashlights, they are frequencies.
Nothing goes undiscovered and no terrain is off-limits. Gold, silver, relics or jewelry. Park, field, or beach. Experience the power of Multi-IQ inside of the X-Terra Elite for yourself.
Free Gifts Included from Modern Metal Detectors:
- Official Minelab Shell/Finds Pouch
-
Official Minelab Hat
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/Untitled_design_58_1.png?v=1717589987)
Package Includes:
- Minelab X-Terra Elite Expedition Pack Metal Detector
- V12X 12" x 9" Elliptical Double-D coil & coil cover
- V8X 8" x 5.5" Elliptical Double-D coil & coil cover
- ML85 Low-Latency Wireless Headphones.
- USB charging cable with magnetic connector
- Getting Started Guide
- Latest Software: We only ship the most up-to-date models from Minelab
- Free Gifts from Modern Metal Detectors (see above)
- Fast & Free Shipping 1-5 days
- No Sales Tax
- 3-Years Manufacturers Warranty
![Easy to Use](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/easytouse.png?t=1717472731)
Simple to Use
The big LCD screen and simple user interface make it easy for both new and experienced shooters to get started right away and quickly and easily fine-tune settings.
![Iron Control](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/ironcontrol.png?t=1717472799)
Iron Control
X-Terra Elite has 25-level Iron Volume sets and 4 levels of Iron Bias that you can use to take charge of your hunt and separate the good stuff from the bad.
![Choice of Coils](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/choiceofcoils.png?t=1717472868)
Use Multiple Coils
The X-Terra Elite Expedition Pack comes with a variety of waterproof coils and works with the V12X 12"x9" Elliptical Double-D (which is included), the V8XTM 8"x5" Elliptical Double-D (which is included), and the V10XTM 10"x7" Elliptical Double-D coils (which is sold separately). This way, you'll be ready for any terrain. All EQUINOX® series coils can also be used with X-TERRA ELITE.
![Lighting and Vibration](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/lightingandvibration.png?t=1717472922)
Lighting and Vibration
Not only does the day end but so does your hunt. With the Control Pod Flashlight, Red Backlight Display, Backlit Keypad, and Handgrip Vibration, you can keep hunting even after the sun goes down.
![Loud and Clear Audio](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/loudandclearaudio.png?t=1717472962)
Loud and Clear Audio
Lightning-fast Low Latency in-built speaker (included) let you enjoy crystal-clear sound. Wired or wireless headphones and waterproof headphones are also available as additional accessories. Compatible with Minelab ML85, ML105 wireless headphones, Minelab Waterproof Equinox Headphones, any 1/8" Jack wired headphones.
![Built to last](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/builttolast.png?t=1717473001)
Build to Last
Minelab's global network and 3-year guarantee back up X-Terra Elite because we want to be the best at efficiency and customer service.
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/elite-ux_1.jpg?v=1717586658)
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/elite-reariso.jpg?v=1717586579)
Specifications
Operating Frequencies: Park and Field: Multi-IQ, 15 kHz | Beach: Multi-IQ®
Search Modes: Park, Field, Beach
Custom User Profiles: 6
User Profile Button: No
Target ID's: 119 segment notch discrimination: Ferrous: -19 to 0 I Non-ferrous: 1 to 99
Target Tones: 1,2, 5, All Tones (At), Depth (dP)
Target Volume: 0 to 25
Threshold Level: 0 to 25
Threshold Pitch: Fixed
Tone Break Adjustable: Ferrous (T1)
Tone Volume Adjustable: Tone 1 adjustable: 0 to 25
Discrimination Segments: 30 segments (in increments of 4 Target ID's)
Iron Bias: -1 to 2
Recovery Speed: 1-3
Sensitivity Settings: 1 to 25
Ground Balance: Automatic / Manual / Tracking
Pinpoint: Yes
Depth Indicator: 5 levels
Battery Indicator: Yes
Frequency Shift: Yes
Noise Cancellation: Auto (19 Channels)
Backlight: Display and Keypad Backlight (red) Off, High, Low
Display: Monochrome LCD
Audio Output: In-built loudspeaker, Wired 3.5 mm (1/8") headphones, Wireless headphones
Wireless Audio: Yes
Headphones: Not Included
Search Coil(s): V12X 12" Double-D Elliptical coil with skid plate. V8X 8” Double-D Elliptical Coil with skid plate (X-TERRA ELITE Expedition Pack only)
LED Flashlight: On/Off
Vibration: (Master and Ferrous) On, Off
Waterproof: Waterproof to 5 m / 16 ft, IP68
Weight: 1.3 kg (2.9 lbs)
Length: Collapsed: 63 cm (25 in) Extended: 138 cm (54 in)
Battery: 3.7V/5100 mAh Internal Lithium-lon battery
Key Technologies: Multi-IQ
Warranty: 3 Years
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/Minelab-Military-Discount_65af4fd3-b333-4dbe-87d8-4f843177d22e.jpg?v=1620561717)
Minelab Offers a Military Discount of 15% OFF any Metal Detectors!
- The discount is available to any past or present military personnel.
- Military Paperwork must be in the same name as the individual placing the order.
- Only 1 Metal Detector can be discounted per individual, per calendar year.
- We will need to see proof of the original Military ID for the discount.
- Acceptable documents include DD214, Driver’s License (if noted as “Veteran” on the License), Certificate highlighting a branch of service, VA Card, or another document you feel qualifies.
- The discount is only on the factory-shipped machine with factory-included accessories. Gifts from Modern Metal Detectors are not included. This is Minelabs Policy & all other dealers will tell you the same.
- To get the 15% discount you must use Code: ML15 on the checkout page.
Please Note: Items will be shipped when the proper documents are sent to us.
After purchasing with the discount code ML15, please email us your proof of original military ID to support@modernmetaldetectors.com
BUY NOW!
Buy a Minelab X-Terra Elite Metal Detector from ModernMetalDetectors.com. Buy today and get no sales tax and free shipping.
Shipping |
Our goal is to keep the ordering process as simple as possible.
We offer free shipping on orders over $250.
Shipping times vary from 1-5 business days on average.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Modern Metal Detectors immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com
QUESTIONS & ANSWERS
Have a Question?
Be the first to ask a question about this.
Description
X-Terra Elite Expedition Pack Metal Detector by Minelab
A fully waterproof Multi-IQ machine with tons of features made with the smart hunter in mind. You don't have to settle for less than the X-Terra Elite. It has a lot of great features, such as:
- 6 Search Modes
- High-Resolution Target ID range
- 25-level Sensitivity
- Advanced 4-Level Iron Bias control
-
Pre-Programmed Search Modes: 2x Park, 2x Field, 2x Beach Multi-Frequency Search Modes with optional 15kHz single frequency in Park and Field modes.
Look At This Promotion! - Ends 30th Sept 2024
Waterproof
The Minelab X-Terra Elite Expedition Pack has a waterproof depth of 5 meters (16 ft), which is very impressive when you think that a 6-foot-tall person is only 1.83 meters tall. Anyone who hunts regularly or just on the weekends will be satisfied by how well the X-Terra Elite performs. It is also a lightweight swing at only 1.3kg/ 2.2 lbs.
What is Multi-IQ?
This is Minelab’s revolutionary Multi-IQ technology. It is True Simultaneous Multi-Frequency Technology which means you’ve got the combined power of multiple detectors in one — all working for you at once! Essentially it is like shining multiple flashlights on the ground, illuminating what treasures can be found underneath you. Yet instead of flashlights, they are frequencies.
Nothing goes undiscovered and no terrain is off-limits. Gold, silver, relics or jewelry. Park, field, or beach. Experience the power of Multi-IQ inside of the X-Terra Elite for yourself.
Free Gifts Included from Modern Metal Detectors:
- Official Minelab Shell/Finds Pouch
-
Official Minelab Hat
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/Untitled_design_58_1.png?v=1717589987)
Package Includes:
- Minelab X-Terra Elite Expedition Pack Metal Detector
- V12X 12" x 9" Elliptical Double-D coil & coil cover
- V8X 8" x 5.5" Elliptical Double-D coil & coil cover
- ML85 Low-Latency Wireless Headphones.
- USB charging cable with magnetic connector
- Getting Started Guide
- Latest Software: We only ship the most up-to-date models from Minelab
- Free Gifts from Modern Metal Detectors (see above)
- Fast & Free Shipping 1-5 days
- No Sales Tax
- 3-Years Manufacturers Warranty
![Easy to Use](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/easytouse.png?t=1717472731)
Simple to Use
The big LCD screen and simple user interface make it easy for both new and experienced shooters to get started right away and quickly and easily fine-tune settings.
![Iron Control](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/ironcontrol.png?t=1717472799)
Iron Control
X-Terra Elite has 25-level Iron Volume sets and 4 levels of Iron Bias that you can use to take charge of your hunt and separate the good stuff from the bad.
![Choice of Coils](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/choiceofcoils.png?t=1717472868)
Use Multiple Coils
The X-Terra Elite Expedition Pack comes with a variety of waterproof coils and works with the V12X 12"x9" Elliptical Double-D (which is included), the V8XTM 8"x5" Elliptical Double-D (which is included), and the V10XTM 10"x7" Elliptical Double-D coils (which is sold separately). This way, you'll be ready for any terrain. All EQUINOX® series coils can also be used with X-TERRA ELITE.
![Lighting and Vibration](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/lightingandvibration.png?t=1717472922)
Lighting and Vibration
Not only does the day end but so does your hunt. With the Control Pod Flashlight, Red Backlight Display, Backlit Keypad, and Handgrip Vibration, you can keep hunting even after the sun goes down.
![Loud and Clear Audio](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/loudandclearaudio.png?t=1717472962)
Loud and Clear Audio
Lightning-fast Low Latency in-built speaker (included) let you enjoy crystal-clear sound. Wired or wireless headphones and waterproof headphones are also available as additional accessories. Compatible with Minelab ML85, ML105 wireless headphones, Minelab Waterproof Equinox Headphones, any 1/8" Jack wired headphones.
![Built to last](https://cdn11.bigcommerce.com/s-cbw1yp8xth/images/stencil/original/image-manager/builttolast.png?t=1717473001)
Build to Last
Minelab's global network and 3-year guarantee back up X-Terra Elite because we want to be the best at efficiency and customer service.
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/elite-ux_1.jpg?v=1717586658)
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/elite-reariso.jpg?v=1717586579)
Specifications
Operating Frequencies: Park and Field: Multi-IQ, 15 kHz | Beach: Multi-IQ®
Search Modes: Park, Field, Beach
Custom User Profiles: 6
User Profile Button: No
Target ID's: 119 segment notch discrimination: Ferrous: -19 to 0 I Non-ferrous: 1 to 99
Target Tones: 1,2, 5, All Tones (At), Depth (dP)
Target Volume: 0 to 25
Threshold Level: 0 to 25
Threshold Pitch: Fixed
Tone Break Adjustable: Ferrous (T1)
Tone Volume Adjustable: Tone 1 adjustable: 0 to 25
Discrimination Segments: 30 segments (in increments of 4 Target ID's)
Iron Bias: -1 to 2
Recovery Speed: 1-3
Sensitivity Settings: 1 to 25
Ground Balance: Automatic / Manual / Tracking
Pinpoint: Yes
Depth Indicator: 5 levels
Battery Indicator: Yes
Frequency Shift: Yes
Noise Cancellation: Auto (19 Channels)
Backlight: Display and Keypad Backlight (red) Off, High, Low
Display: Monochrome LCD
Audio Output: In-built loudspeaker, Wired 3.5 mm (1/8") headphones, Wireless headphones
Wireless Audio: Yes
Headphones: Not Included
Search Coil(s): V12X 12" Double-D Elliptical coil with skid plate. V8X 8” Double-D Elliptical Coil with skid plate (X-TERRA ELITE Expedition Pack only)
LED Flashlight: On/Off
Vibration: (Master and Ferrous) On, Off
Waterproof: Waterproof to 5 m / 16 ft, IP68
Weight: 1.3 kg (2.9 lbs)
Length: Collapsed: 63 cm (25 in) Extended: 138 cm (54 in)
Battery: 3.7V/5100 mAh Internal Lithium-lon battery
Key Technologies: Multi-IQ
Warranty: 3 Years
![](https://cdn.shopify.com/s/files/1/0346/0340/1355/files/Minelab-Military-Discount_65af4fd3-b333-4dbe-87d8-4f843177d22e.jpg?v=1620561717)
Minelab Offers a Military Discount of 15% OFF any Metal Detectors!
- The discount is available to any past or present military personnel.
- Military Paperwork must be in the same name as the individual placing the order.
- Only 1 Metal Detector can be discounted per individual, per calendar year.
- We will need to see proof of the original Military ID for the discount.
- Acceptable documents include DD214, Driver’s License (if noted as “Veteran” on the License), Certificate highlighting a branch of service, VA Card, or another document you feel qualifies.
- The discount is only on the factory-shipped machine with factory-included accessories. Gifts from Modern Metal Detectors are not included. This is Minelabs Policy & all other dealers will tell you the same.
- To get the 15% discount you must use Code: ML15 on the checkout page.
Please Note: Items will be shipped when the proper documents are sent to us.
After purchasing with the discount code ML15, please email us your proof of original military ID to support@modernmetaldetectors.com
BUY NOW!
Buy a Minelab X-Terra Elite Metal Detector from ModernMetalDetectors.com. Buy today and get no sales tax and free shipping.
Shipping
Shipping |
Our goal is to keep the ordering process as simple as possible.
We offer free shipping on orders over $250.
Shipping times vary from 1-5 business days on average.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Modern Metal Detectors immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com
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