Frequently Asked Questions
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Frequently Asked Questions

We are available Mon-Fri 8am - 4pm MST. You can reach us at (800) 871-0285. We are also available via live chat, email

Frequently Asked Questions:

How fast do you ship out?

Answer: Usually the same day if placed before 3pm MST that day. If not the next business day. If the item is a pre-order or out of stock you'll receive an email within 1 business day to notify you about your options.


When will I receive tracking for my order?

Answer: As soon as your package ships out. You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.


How long will my order take to arrive?

Answer: Usually between 1-5 business days depending on which shipping method you paid for. If your item is a special order or on backorder or is a pre-order, it may take longer. We will contact you and let you know if that’s the case.


Which courier will deliver my package?

Answer: We mostly ship via UPS, yet we do use FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination, yet we do ship with UPS the most. 


If I'm looking for something that you don't carry on your website, can I special order it?

Answer: Yes! Please contact us by email with a detailed description of the item including the SKU number if you have. You can also inquire about the price and time it will take to reach you and then we can send you a custom invoice by email to place your order.


Can I place my order over the phone?

Answer: Yes! We are available Mon-Fri 8am - 4pm MST. You can reach us at (800) 871-0285.


Do you offer free shipping and no sales tax?

Answer: Yes, we offer free shipping on all orders over $250 except international orders or orders shipped outside the continental 48 USA. We also offer no sales tax on all orders. 


Do you ship internationally?

Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write to us to get a shipping price quote.


Do you have a showroom?

Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write to us, contact by phone or email, or click the live chat button during normal business hours.