Return & Refunds Policy
ModernMetalDetectors.com is committed to providing the best customer service in the metal detector industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ModernMetalDetectors.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to email@example.com
ModernMetalDetectors.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Bounty Hunter - Click Here to View Return Policy
Fisher - Click Here to View Return Policy
Garrett - Click Here to View Return Policy
Minelab - Click Here to View Return Policy
Nokta Makro - Click Here to View Return Policy
White's Electronics - Click Here to View Return Policy
XP Metal Detectors - Click Here to View Return Policy
- All return requests must be submitted in writing and sent to firstname.lastname@example.org
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MODERMETALDETECTORS.COM
You can cancel your order free of charge if we have not charged you yet and if the order has not been physically shipped.
All unshipped orders (excluding OKM and Partial Payment Pre-Orders) canceled after we have charged you are subject to a $45 administration fee, this is to cover the cost of our payment processor fee we get charged.
OKM orders that are canceled after 24 hours and that have not been shipped yet are subject to a 15% restocking fee. If an OKM order has shipped a 25% restocking fee is applied.
A standard return procedure applies to shipped orders.
Refunds will only be issued to the original credit card that you use when placing your order.
We offer 10% Partial Payment Deposits for selected Pre-Order products. All 10% Partial Payment Deposit are Non-Refundable. This is also stated on the product page just below the 'PRE ORDER' button.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged metal detector. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on the product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition that we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
I just received my Equinox 800, and I love it. It’s light weight, easy to use, and has great depth detection. Modern Metal Detectors had the best price by far, and the transaction online was seamless. They also included some great free gifts in the box. I couldn’t be more pleased with my purchase. Thanks!
As a vet. I loved the discount. Ordered the day before the Holliday received order in five days. I am very impressed! Prices are exactly as advertised. Fantastic service will order again. Thx.
Shipping and packaging were perfect. Products inside were undamaged. The metal detector is super light and wireless headphones were great. The Nokta sand scoop was a quality built device. I'm looking forward to the trip to the beach.
Just received my first real metal detector! Could wait to get it charged up and go. Only able to be out for a few minutes but am excited to get to some print locations and start a collection of treasures. My first coin was a 1975 penny that my brothers or I dropped when playing football in the back yard way back then. No more just watching YouTube. I’m going to be out there. Very pleased with price and communication. Now I need a good shovel!
This is my first time ordering from modern metal detectors. I am always checking for a better option than dreaded amazon. This company is the greatest. I got a great price on my new equinox 900 and can’t wait to use it. They sent me several emails after I ordered to tell me about their company and the progress of my shipment.
I will definitely check here first for any future metal detecting needs.
My first time purchasing from them and couldn’t be happier. Great prices great communication and great customer service. Add to that the veteran discount, no sales tax and free shipping and you have an unbeatable combination. This will be my go to dealer from now on.
Great expierience with my first purchase from MMD!
I was referred bt a friend who told me MMD was the place to buy my nox 600. The chat people were friendly and informative and answered all my questions, And the shipping was timely considering this hectic time of year(xmas). I would recommend MMD and use them for future orders! Thanks all!🤙🏻
I have been searching websites to buy the M15 coil since September and Modern Metal Detectors was the 1st site to offer it. I even contacted Minelab USA to find out who have them available to purchase. They responded with limited distribution started in November due to high demand. I am happy to finally received mine and still have a chance to hunt before winter sets in.
So far so good! I like the fact that the detector is a lot lighter than the old Sovreign I have been using. It is a little bit more complicated to use. I suggest downloading the user manual.
I bought the ACE 400 as a Christmas gift for my son in-law. They live near a popular Atlantic Ocean beach. He talked about trying a little treasure hunting along the coast. No one has had the opportunity to use it as it is sitting underneath the Christmas tree waiting to be unwrapped. I will say that the price, the speed of delivery , and follow up from the company has been excellent.
Minelab Pro-Find 35 Pinpointer
So far the Vanquish 540 is so easy to use out of the box. Currently experimenting around the house and finding all sorts of iron. Nails, shovels, random cans. Learning the ID numbers and the vanquish searching for all metals at once is so nice. Definitely have a lot to learn but the Vanquish is making it easy.
Answered inquires expeditiously.
Product delivered on time. Follow up great. Will def do more business
Great price, fast shipping, excellent customer service, highly recommended
Took some work but finally got my detector and pinpointer and back pack. I’m so excited to start using it and figure out how it works. It’s the newest and best one I’ve ever had so good fortune is coming I hope!