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Return & Refunds Policy
At ModernMetalDetectors.com, we are committed to providing the best customer service in the industry. Our mission is to make your shopping experience easy and ensure you’re 100% satisfied with your purchase.
✅ 30-Day Satisfaction Guarantee
Products can be returned within 30 days of delivery if they are:
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Unused & uninstalled
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In new, resalable condition
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In original packaging
⚠️ Exceptions apply (see below, includes only Vertex products).
Return Terms
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You must notify us within 30 days of delivery.
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A 15% restocking fee applies.
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Original shipping charges are non-refundable.
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Buyer is responsible for return shipping (except defective items).
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Refunds go back to the original payment method.
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Refunds are issued only after inspection and approval.
❌ The Following Cannot Be Returned
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Items eligible for parts under manufacturer’s warranty
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Items with opened or missing original packaging
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Items that have been installed, used, or are not in new condition
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Vertex products (Only defective products can be returned. Please see Vertex-specific policy below)
🔄 Return Procedure
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✉️ Email support@modernmetaldetectors.com for return authorization.
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If approved, we’ll send you return instructions.
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We recommend photographing the package before shipping.
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Ship the package back (UPS, FedEx Ground, or freight for large items).
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Once received & inspected, we’ll notify you of approval/rejection.
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Approved refunds are processed within 10 business days.
⚠️ If your return arrives damaged, you must file a claim with the carrier.
🇩🇪 Vertex Products – Special Policy
We partner with Vertex (Germany), which has its own return rules due to international customs and import restrictions.
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🚫 No Returns on Unopened Units — once shipped, unopened Vertex products cannot be returned.
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✅ Defective Devices — covered under the manufacturer’s warranty; we’ll assist you in repair or replacement.
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💡 Our Commitment — while buyer’s remorse returns are not possible, all Vertex products are protected against defects.
🛑 Cancellations
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Not Shipped (whether charged or not) → Free cancellation, full refund, no fees.
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Already Shipped → Standard return procedure applies.
📦 Damaged Merchandise
If your order arrives damaged:
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Contact support@modernmetaldetectors.com
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We’ll arrange replacement and re-shipment fees to return the item.
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See our Shipping Policy for more info
⚙️ Defective Merchandise
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Most products include at least a 1-year manufacturer warranty (see product page under “Warranty”).
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If you discover a defect, contact us - we’ll assist with parts or replacement at no cost.
📖 Important Notes
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📦 Customer is responsible for returning items to the correct warehouse in new condition & original packaging.
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🔎 We strongly recommend a sending us the tracking number + purchasing shipping insurance.
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🚫 Returns without authorization, after 30 days, or in unacceptable condition may be refused or returned at your expense.
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⏳ Inspected returns may take 7–14 business days for processing.
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🗑️ Damaged/used items will be held for 30 days before disposal/donation if no instructions are provided.