Cart
cload
48-HOUR SALE NOW ON! Get Free Shipping & No Sales Tax - Sale Ends 11:59PM MST
48-HOUR SALE! Call (800) 871-0285 For The Best Deal
Business Seals

OKM GeoSeeker Underground Water and Cavefinder

$9,949.00
Checkout Secure

  • Image of Free Shipping Over $99

    Free Shipping Over $99
  • Image of Fast Delivery 3-7 Days

    Fast Delivery 3-7 Days
  • Image of No Sales Tax Outside Wyoming

    No Sales Tax Outside Wyoming
  • Image of Price Match Guarantee

    Price Match Guarantee
  • Questions? Call Us to Order (800) 871-0285

GeoSeeker Underground Water and Cavefinder by OKM

Highlights

  • Geoelectric water and cavity detector: Determines ground resistance up to a depth of 250m (820ft) and visualizes the measured values in 3D
  • Depth: Customers found water up to 250 meters – check our references
  • Use cases: Water detection, cavity detection, geotechnical engineering
  • Operating modes: Geoelectrical scan
  • Detectable objects: Water deposits, water-bearing gravel, cavities

OKM Geoseeker User Manual English

OKM Geoseeker Espanol Spanish User Manual

The OKM GeoSeeker Water and Cavefinder is the most accurate and deepest detection Ground penetration locator OKM has ever created. The GeoSeeker in Active Scan modes can output a large scan voltage of up to 390 Volts. The active scan mode constitutes an extremely accurate scan method and will provide you with the very best results when locating water and caves or caverns.

The Geoseeker can also operate in a passive scan mode without requiring direct power input in which case it will only measure the naturally occurring voltage that is in the ground itself. This type of scan is suitable in sloping areas with an underground watercourse. The GeoSeeker can easily make accurate 3D graphic scans of underground resistivity at a maximum depth of up to 820 feet or 250 meters. Easy to follow step-by-step guided measurements and wireless data transfer to the Tablet PC make using this highly sophisticated geo-electrical detector one of the deepest and easiest to use!

The OKM GeoSeeker is a professional geoelectric water and cavity detector that measures soil resistivity and displays your scanning data in incredible 3D graphics. It is extremely mobile and easy to operate; this geoelectric detector is designed and manufactured in Germany.

The GeoSeeker uses a geoelectrical measurement procedure based on the Schlumberger method to read soil resistivity. Based on this ground resistance, the detector is able to locate groundwater reservoirs, gravel, and groundwater level as well as cavities, caves, tunnels. Therefore, the geophysical detector can be deployed as both a water and a cavity detector.

The hardware components of the GeoSeeker are completely controlled by a modern Android tablet. All commands and measurement results are transferred wirelessly over Wi-Fi. Using the pre-installed software application, simply select one of the three compatible scanning modes:

Active (precise) scanning

While using this scanning mode, the GeoSeeker uses two electrodes to inject electrical energy into the underground ground. Two additional electrodes measure the potential difference (voltage drop) at specific scanning points to calculate the final resistivity value. This mode is used to detect groundwater deposits, hidden caves, or even impermeable layers and barriers within the groundwater. In active scans, you can define a specific depth range in which you are going to perform your measurement. So, you will define an initial and final depth between 5 meters (16 feet) and 250 meters (820 feet).

Active scan (fast)

This scanning mode is a fast version of accurate scanning. It also injects electric current into the subsoil and measures the potential difference (voltage drop) to calculate soil resistance.

Passive scanning

While using this scanning mode, the GeoSeeker uses only two electrodes to read the natural subway voltage (no power is injected into the subway). This mode is used to detect only water flowing underground.

The GeoSeeker water detector graphical user interface is available in the following languages:

Deutsch, English, Français, Spanish, Italian, عربي, Λληνικά, Türkçe, 中文, Pусский, Nederlands, فارسی.

GeoSeeker provides simple step-by-step instructions to help you complete the measurement. Simply follow the illustrated instructions until your measurement is complete. After the measurement is complete, a 3D graphical representation of the measured values is created and displayed on your Tablet PC screen. Some color adjustment options are provided to optimize the 3D graphical display of your underground water, gravel, and groundwater level (shown in bluish colors), as well as cavities, caves, tunnels, chambers, or waterproof layers (shown in reddish colors).

 Factory Included Accessories

  • Controller
  • User Manual
  • Tablet Holder
  • (4) Electrodes
  • Android Tablet PC
  • Charger for Controller
  • Charger for Power Box
  • (2) Extension Cables (2 m)
  • PowerBox (Carrying Case)
  • (8) AA Batteries, Rechargeable
  • (2) Power Cable Drums (290 mm)
  • (2) Voltage Cable Drums (120 mm)
  • USB Power Pack w/ Charger and Travel Adapter

Voltage Cable Drums (Ø 120 mm)

  • Dimensions (H x W x D): 360 x 290 x 200 mm
  • Weight: 6.5 kg
  • Cable length: 255 m
  • Markers: 15

Power Cable Drums (Ø 290 mm)

  • Dimensions (H x W x D): 120 x 120 x 45 mm
  • Weight: 0.65 kg
  • Cable length: 26 m
  • Markers: 25

Controller (Receiving Unit)

  • Dimensions (H x W x D): 130 x 270 x 110 mm
  • Weight: 0.6 kg / 2.1 kg (with mounted cable reers and batteries)
  • Sample rate: 4096 Hz (64 times oversampling of a 512 samples mean value)
  • Operating time: min. 16 hours (charged batteries)
  • Charging Time: 3 h / max. 5 h (empty batteries)
  • CPU: 80 MHz Cortex M3
  • ADC: 16 bit
  • Communication with Tablet PC: WLAN-Accesspoint, 2.4 GHz band, channel 6, WPA2
  • Communication with Power Box: 2.4 GHz band, on-demand, proprietary
  • Effective Range: –1400 to +1400 mV
  • Measurement Period per Scan Point: min. 16 seconds
  • Power Supply (8 AA batteries): 8 – 14 V DC
  • Input (for Charger): 12 V DC / 1.5 A
  • Input Resistance (static): approx. 12 MΩ

PowerBox (Sending Unit)

  • Dimensions (H x W x D): 230 x 550 x 360 mm
  • Weight: 15.8 kg / 18 kg (with mounted Electrodes)
  • Operating time: 100 h (min. Power) / 40 h (average Power) / 8 h (max. Power)
  • Charging Time: max. 8 hours
  • Output: max. 390 V / 0.5 A / 20 W
  • Communication with Controller: 2.4 GHz band, on-demand, proprietary
  • Input (for Charger): 24 V DC / 2 A
  • Internal Power Supply: Lead Acid Battery (2 x 12 V, 10 Ah)

Electrodes

  • Dimensions (H x W x D): 440 x 120 x 35 mm
  • Weight: 0.52 kg

The technical data are average values. Minor deviations are possible during operation.

 

Please Read Before Purchasing

USA Customers

In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.

To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.

As the OKM line comes from Germany, please allow up to 4 weeks to receive this product.

International Customers Outside of USA

Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernmetaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 

 

Shipping

Our goal is to keep the ordering process as simple as possible. We offer free shipping on all orders over $99. Shipping times vary from 1-3 business days and delivery time varies between 3-7 business days.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled after 24 hours are subject to an administration fee equal to $40. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
    • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Modern Metal Detectors immediately.

     

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

    Customer Reviews

    No reviews yet
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)
    0%
    (0)

    QUESTIONS & ANSWERS

    Have a Question?

    Be the first to ask a question about this.

    Ask a Question

    Description

    GeoSeeker Underground Water and Cavefinder by OKM

    Highlights

    • Geoelectric water and cavity detector: Determines ground resistance up to a depth of 250m (820ft) and visualizes the measured values in 3D
    • Depth: Customers found water up to 250 meters – check our references
    • Use cases: Water detection, cavity detection, geotechnical engineering
    • Operating modes: Geoelectrical scan
    • Detectable objects: Water deposits, water-bearing gravel, cavities

    OKM Geoseeker User Manual English

    OKM Geoseeker Espanol Spanish User Manual

    The OKM GeoSeeker Water and Cavefinder is the most accurate and deepest detection Ground penetration locator OKM has ever created. The GeoSeeker in Active Scan modes can output a large scan voltage of up to 390 Volts. The active scan mode constitutes an extremely accurate scan method and will provide you with the very best results when locating water and caves or caverns.

    The Geoseeker can also operate in a passive scan mode without requiring direct power input in which case it will only measure the naturally occurring voltage that is in the ground itself. This type of scan is suitable in sloping areas with an underground watercourse. The GeoSeeker can easily make accurate 3D graphic scans of underground resistivity at a maximum depth of up to 820 feet or 250 meters. Easy to follow step-by-step guided measurements and wireless data transfer to the Tablet PC make using this highly sophisticated geo-electrical detector one of the deepest and easiest to use!

    The OKM GeoSeeker is a professional geoelectric water and cavity detector that measures soil resistivity and displays your scanning data in incredible 3D graphics. It is extremely mobile and easy to operate; this geoelectric detector is designed and manufactured in Germany.

    The GeoSeeker uses a geoelectrical measurement procedure based on the Schlumberger method to read soil resistivity. Based on this ground resistance, the detector is able to locate groundwater reservoirs, gravel, and groundwater level as well as cavities, caves, tunnels. Therefore, the geophysical detector can be deployed as both a water and a cavity detector.

    The hardware components of the GeoSeeker are completely controlled by a modern Android tablet. All commands and measurement results are transferred wirelessly over Wi-Fi. Using the pre-installed software application, simply select one of the three compatible scanning modes:

    Active (precise) scanning

    While using this scanning mode, the GeoSeeker uses two electrodes to inject electrical energy into the underground ground. Two additional electrodes measure the potential difference (voltage drop) at specific scanning points to calculate the final resistivity value. This mode is used to detect groundwater deposits, hidden caves, or even impermeable layers and barriers within the groundwater. In active scans, you can define a specific depth range in which you are going to perform your measurement. So, you will define an initial and final depth between 5 meters (16 feet) and 250 meters (820 feet).

    Active scan (fast)

    This scanning mode is a fast version of accurate scanning. It also injects electric current into the subsoil and measures the potential difference (voltage drop) to calculate soil resistance.

    Passive scanning

    While using this scanning mode, the GeoSeeker uses only two electrodes to read the natural subway voltage (no power is injected into the subway). This mode is used to detect only water flowing underground.

    The GeoSeeker water detector graphical user interface is available in the following languages:

    Deutsch, English, Français, Spanish, Italian, عربي, Λληνικά, Türkçe, 中文, Pусский, Nederlands, فارسی.

    GeoSeeker provides simple step-by-step instructions to help you complete the measurement. Simply follow the illustrated instructions until your measurement is complete. After the measurement is complete, a 3D graphical representation of the measured values is created and displayed on your Tablet PC screen. Some color adjustment options are provided to optimize the 3D graphical display of your underground water, gravel, and groundwater level (shown in bluish colors), as well as cavities, caves, tunnels, chambers, or waterproof layers (shown in reddish colors).

     Factory Included Accessories

    • Controller
    • User Manual
    • Tablet Holder
    • (4) Electrodes
    • Android Tablet PC
    • Charger for Controller
    • Charger for Power Box
    • (2) Extension Cables (2 m)
    • PowerBox (Carrying Case)
    • (8) AA Batteries, Rechargeable
    • (2) Power Cable Drums (290 mm)
    • (2) Voltage Cable Drums (120 mm)
    • USB Power Pack w/ Charger and Travel Adapter

    Voltage Cable Drums (Ø 120 mm)

    • Dimensions (H x W x D): 360 x 290 x 200 mm
    • Weight: 6.5 kg
    • Cable length: 255 m
    • Markers: 15

    Power Cable Drums (Ø 290 mm)

    • Dimensions (H x W x D): 120 x 120 x 45 mm
    • Weight: 0.65 kg
    • Cable length: 26 m
    • Markers: 25

    Controller (Receiving Unit)

    • Dimensions (H x W x D): 130 x 270 x 110 mm
    • Weight: 0.6 kg / 2.1 kg (with mounted cable reers and batteries)
    • Sample rate: 4096 Hz (64 times oversampling of a 512 samples mean value)
    • Operating time: min. 16 hours (charged batteries)
    • Charging Time: 3 h / max. 5 h (empty batteries)
    • CPU: 80 MHz Cortex M3
    • ADC: 16 bit
    • Communication with Tablet PC: WLAN-Accesspoint, 2.4 GHz band, channel 6, WPA2
    • Communication with Power Box: 2.4 GHz band, on-demand, proprietary
    • Effective Range: –1400 to +1400 mV
    • Measurement Period per Scan Point: min. 16 seconds
    • Power Supply (8 AA batteries): 8 – 14 V DC
    • Input (for Charger): 12 V DC / 1.5 A
    • Input Resistance (static): approx. 12 MΩ

    PowerBox (Sending Unit)

    • Dimensions (H x W x D): 230 x 550 x 360 mm
    • Weight: 15.8 kg / 18 kg (with mounted Electrodes)
    • Operating time: 100 h (min. Power) / 40 h (average Power) / 8 h (max. Power)
    • Charging Time: max. 8 hours
    • Output: max. 390 V / 0.5 A / 20 W
    • Communication with Controller: 2.4 GHz band, on-demand, proprietary
    • Input (for Charger): 24 V DC / 2 A
    • Internal Power Supply: Lead Acid Battery (2 x 12 V, 10 Ah)

    Electrodes

    • Dimensions (H x W x D): 440 x 120 x 35 mm
    • Weight: 0.52 kg

    The technical data are average values. Minor deviations are possible during operation.

     

    Please Read Before Purchasing

    USA Customers

    In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.

    To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.

    As the OKM line comes from Germany, please allow up to 4 weeks to receive this product.

    International Customers Outside of USA

    Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernmetaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 

     

    Shipping

    Shipping

    Our goal is to keep the ordering process as simple as possible. We offer free shipping on all orders over $99. Shipping times vary from 1-3 business days and delivery time varies between 3-7 business days.

    Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

    Order Confirmation:

    • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
    • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
    • If your item is on backorder or unavailable, we will reach out to you via email.
    • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

    Order Shipment:

      • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
      • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
      • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
      • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
      • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
      • We do not offer Cash On Delivery.  
      • A phone number is required by the freight company so a delivery appointment can be made.  
      • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
      • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled after 24 hours are subject to an administration fee equal to $40. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
    • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Modern Metal Detectors immediately.

     

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

    Reviews

    Product Q&A

    QUESTIONS & ANSWERS

    Have a Question?

    Be the first to ask a question about this.

    Ask a Question
    OKM GeoSeeker Underground Water and Cavefinder

    OKM GeoSeeker Underground Water and Cavefinder

    $9,949.00
    OKM GeoSeeker Underground Water and Cavefinder

    OKM GeoSeeker Underground Water and Cavefinder

    $9,949.00