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OKM Rover C4 Metal Detector

$11,399.00
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  • Questions? Call Us to Order (800) 871-0285

 

OKM Rover C4 Metal Detector


Highlights

  • A World Wide Best Seller: 3D ground scanner and metal detector
  • Depth: Objects can be found to 25 m (82 ft) deep 
  • Uses: treasure hunting, natural gold prospection
  • Operating modes: 3D Ground Scan, Pinpointer, Magnetometer, Mineral Scan
  • Detectable objects: natural gold minerals, treasure chests, jewelry, militaria

OKM Rover C4 English User Manual

OKM Rover C4 Espanol Spanish User Manual

This detector is easy to handle via its touch screen. It can detect lost treasures (coins, rings, jewelry, etc.) as well as void structures (tunnels, caves, chambers, etc.). The detector is also equipped with an innovative LED orbit which indicates underground targets visually. While scanning the ground, this LED sphere emits colored light to visualize detected metals and cavities.

We improved the metal detection technology of the Rover series and created the Rover C4. With this metal detector and 3D ground scanner, we have massively simplified your treasure hunting experience. We have combined three previous detectors (Rover OKM C, Rover C II and Rover Gold) to create the Rover C4, our best version yet.

This treasure detector is easy to operate via the provided touch screen. It can detect lost treasures (coins, rings, jewelry) as well as empty structures (tunnels, caves, chambers, sepulchers). The detector is also equipped with an innovative LED orbit which visually indicates targets subways. When scanning the floor, this LED sphere emits colored light to visualize the detected metals and cavities.

The additional features of the Rover C4 are:

  • Supported operating modes: ground scan, pinpointer, mineral scan, magnetometer
  • Graphical user interface in many different languages
  • Operational touch screen with alternative hardware buttons
  • Multi-level LED illumination for operating the detector in dark environments
  • Wireless data transfer
  • 4 separate memory areas for storing recorded measurement data
  • Standard and super sensor probe with innovative LED orbit

Ground scan with the Rover C4 metal detector

One of the most versatile modes of operation in our 3D metal detectors is Ground Scan. This function is used to scan a rectangular area for measurement data of underground structures and objects.

The detectable elements that can be found with the Rover C4 3D ground scanner are:

Lost treasures and hidden precious metals

Treasure chests, gold coins, jewelry, silverware, statues, valuables in general, buttons, and medals.

Underground tunnels and cavities

Tunnels, tombs, chambers, cellars, sepulchers, booths, shelters, and bunkers.

Natural gold minerals

Gold ore, gold deposits, and gold veins.

When walking across the field following a certain movement (parallel or zig-zag), the treasure hunter scans the area of interest; using the recorded data, the Visualizer 3D software then creates a 3D image that represents all detected underground objects. This way, you'll know where and how deep the treasures are in the ground.

3D data analysis with the Visualizer 3D software

All data that was recorded with the Rover C4 metal detector during an earth or mineral scan can be transferred to the Visualizer 3D software to create a detailed three-dimensional analysis.

During this analysis you can:

Identify potential objects and hidden treasures

You will see that targets are represented by different colors. The color information will tell you whether it is a ferrous metal (iron, steel, ...), precious metal (gold, silver, bronze, copper, ...), or an empty structure (cave, tunnel, tomb, chamber, ...).

Determine position and depth

The software shows the position of the detected anomalies and, depending on the soil chosen, the depth of the burial of the target soil.

Calculate object dimensions

Along with depth information, Visualizer 3D can also calculate the dimensions of targets hidden and buried elements.

 

Package Includes

  • Control Unit
  • Carrying Tube
  • Windows Tablet PC
  • USB Bluetooth Dongle
  • 3D Software (Visualizer 3D)
  • Super Sensor with LED Orbit
  • Standard Probe with LED Orbit
  • Wireless Headphones (Bluetooth)
  • Waterproof and Shock Resistant Peli Case
  • Power Pack Incl. Charger and Travel Adapter

 

Specifications

Control unit

  • Dimensions (H x W x D): 390 x 300 x 140 mm
  • Weight: about 1.5 kg
  • Input voltage (max.): 19 V DC, 3.16 A, 60 W
  • Processor / Main CPU: Cortex M3, 32 MHz
  • Processor / Slave CPU: Cortex M0, 24 MHz
  • Display: 3.5” Resistive touch, 480 x 320 Pixel
  • Display CPU: Cortex M3, 32 MHz, 128 KB RAM
  • Data memory: 4 GB
  • Sample rate: 1024 values / second
  • Measurement resolution: 16 bit
  • Operating temperature: –10°C – 60°C
  • Storage temperature: –20°C – 70°C
  • Audio: Internal speaker / Bluetooth
  • Waterproof: No
  • Air humidity: 5% – 75%

Standard Probe

  • Weight: 0.4 kg
  • Length: 445 mm
  • Diameter tube / LED Orbit: 35 mm / 65 mm
  • Technology: SCMI-15-D

Super Sensor

  • Weight: 0.9 kg
  • Length: 960 mm
  • Diameter tube / LED Orbit: 50 mm / 65 mm
  • Technology: SCMI-15-D

Data transmission

  • Technology: Bluetooth 5.1
  • Frequency: 2.402 – 2.480 GHz
  • Maximum Transfer Rate: 1 Mbps
  • Maximum Transmitting Power: +8 dBm
  • Maximum Range: approx. 10 m

Computer minimum requirements

  • Interface (data transmission): USB 2.0
  • Free disk space: 250 MB
  • Working memory (RAM): 2 GB
  • Display: 1920 x 1080
  • Processor: 1.2 GHz
  • Graphics card: 1 GB RAM, OpenGL 3.3
  • Operating system: Windows 10

 

Please Read Before Purchasing

USA Customers

In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.

To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.

As the OKM line comes from Germany, please allow up to 4 weeks to receive this product.

International Customers Outside of USA

Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernmetaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 

 

Shipping

Our goal is to keep the ordering process as simple as possible. We offer free shipping on all orders over $99. Shipping times vary from 1-3 business days and delivery time varies between 3-7 business days.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
    • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Modern Metal Detectors immediately.

     

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

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    Description

     

    OKM Rover C4 Metal Detector


    Highlights

    • A World Wide Best Seller: 3D ground scanner and metal detector
    • Depth: Objects can be found to 25 m (82 ft) deep 
    • Uses: treasure hunting, natural gold prospection
    • Operating modes: 3D Ground Scan, Pinpointer, Magnetometer, Mineral Scan
    • Detectable objects: natural gold minerals, treasure chests, jewelry, militaria

    OKM Rover C4 English User Manual

    OKM Rover C4 Espanol Spanish User Manual

    This detector is easy to handle via its touch screen. It can detect lost treasures (coins, rings, jewelry, etc.) as well as void structures (tunnels, caves, chambers, etc.). The detector is also equipped with an innovative LED orbit which indicates underground targets visually. While scanning the ground, this LED sphere emits colored light to visualize detected metals and cavities.

    We improved the metal detection technology of the Rover series and created the Rover C4. With this metal detector and 3D ground scanner, we have massively simplified your treasure hunting experience. We have combined three previous detectors (Rover OKM C, Rover C II and Rover Gold) to create the Rover C4, our best version yet.

    This treasure detector is easy to operate via the provided touch screen. It can detect lost treasures (coins, rings, jewelry) as well as empty structures (tunnels, caves, chambers, sepulchers). The detector is also equipped with an innovative LED orbit which visually indicates targets subways. When scanning the floor, this LED sphere emits colored light to visualize the detected metals and cavities.

    The additional features of the Rover C4 are:

    • Supported operating modes: ground scan, pinpointer, mineral scan, magnetometer
    • Graphical user interface in many different languages
    • Operational touch screen with alternative hardware buttons
    • Multi-level LED illumination for operating the detector in dark environments
    • Wireless data transfer
    • 4 separate memory areas for storing recorded measurement data
    • Standard and super sensor probe with innovative LED orbit

    Ground scan with the Rover C4 metal detector

    One of the most versatile modes of operation in our 3D metal detectors is Ground Scan. This function is used to scan a rectangular area for measurement data of underground structures and objects.

    The detectable elements that can be found with the Rover C4 3D ground scanner are:

    Lost treasures and hidden precious metals

    Treasure chests, gold coins, jewelry, silverware, statues, valuables in general, buttons, and medals.

    Underground tunnels and cavities

    Tunnels, tombs, chambers, cellars, sepulchers, booths, shelters, and bunkers.

    Natural gold minerals

    Gold ore, gold deposits, and gold veins.

    When walking across the field following a certain movement (parallel or zig-zag), the treasure hunter scans the area of interest; using the recorded data, the Visualizer 3D software then creates a 3D image that represents all detected underground objects. This way, you'll know where and how deep the treasures are in the ground.

    3D data analysis with the Visualizer 3D software

    All data that was recorded with the Rover C4 metal detector during an earth or mineral scan can be transferred to the Visualizer 3D software to create a detailed three-dimensional analysis.

    During this analysis you can:

    Identify potential objects and hidden treasures

    You will see that targets are represented by different colors. The color information will tell you whether it is a ferrous metal (iron, steel, ...), precious metal (gold, silver, bronze, copper, ...), or an empty structure (cave, tunnel, tomb, chamber, ...).

    Determine position and depth

    The software shows the position of the detected anomalies and, depending on the soil chosen, the depth of the burial of the target soil.

    Calculate object dimensions

    Along with depth information, Visualizer 3D can also calculate the dimensions of targets hidden and buried elements.

     

    Package Includes

    • Control Unit
    • Carrying Tube
    • Windows Tablet PC
    • USB Bluetooth Dongle
    • 3D Software (Visualizer 3D)
    • Super Sensor with LED Orbit
    • Standard Probe with LED Orbit
    • Wireless Headphones (Bluetooth)
    • Waterproof and Shock Resistant Peli Case
    • Power Pack Incl. Charger and Travel Adapter

     

    Specifications

    Control unit

    • Dimensions (H x W x D): 390 x 300 x 140 mm
    • Weight: about 1.5 kg
    • Input voltage (max.): 19 V DC, 3.16 A, 60 W
    • Processor / Main CPU: Cortex M3, 32 MHz
    • Processor / Slave CPU: Cortex M0, 24 MHz
    • Display: 3.5” Resistive touch, 480 x 320 Pixel
    • Display CPU: Cortex M3, 32 MHz, 128 KB RAM
    • Data memory: 4 GB
    • Sample rate: 1024 values / second
    • Measurement resolution: 16 bit
    • Operating temperature: –10°C – 60°C
    • Storage temperature: –20°C – 70°C
    • Audio: Internal speaker / Bluetooth
    • Waterproof: No
    • Air humidity: 5% – 75%

    Standard Probe

    • Weight: 0.4 kg
    • Length: 445 mm
    • Diameter tube / LED Orbit: 35 mm / 65 mm
    • Technology: SCMI-15-D

    Super Sensor

    • Weight: 0.9 kg
    • Length: 960 mm
    • Diameter tube / LED Orbit: 50 mm / 65 mm
    • Technology: SCMI-15-D

    Data transmission

    • Technology: Bluetooth 5.1
    • Frequency: 2.402 – 2.480 GHz
    • Maximum Transfer Rate: 1 Mbps
    • Maximum Transmitting Power: +8 dBm
    • Maximum Range: approx. 10 m

    Computer minimum requirements

    • Interface (data transmission): USB 2.0
    • Free disk space: 250 MB
    • Working memory (RAM): 2 GB
    • Display: 1920 x 1080
    • Processor: 1.2 GHz
    • Graphics card: 1 GB RAM, OpenGL 3.3
    • Operating system: Windows 10

     

    Please Read Before Purchasing

    USA Customers

    In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.

    To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.

    As the OKM line comes from Germany, please allow up to 4 weeks to receive this product.

    International Customers Outside of USA

    Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernmetaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 

     

    Shipping

    Shipping

    Our goal is to keep the ordering process as simple as possible. We offer free shipping on all orders over $99. Shipping times vary from 1-3 business days and delivery time varies between 3-7 business days.

    Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

    Order Confirmation:

    • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
    • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
    • If your item is on backorder or unavailable, we will reach out to you via email.
    • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

    Order Shipment:

      • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
      • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
      • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
      • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
      • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
      • We do not offer Cash On Delivery.  
      • A phone number is required by the freight company so a delivery appointment can be made.  
      • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
      • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
    • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Modern Metal Detectors immediately.

     

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

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