OKM eXp 4500 Light - 3D Ground Scanner
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OKM eXp 4500 Light - 3D Ground Scanner

SKU: 2938
$15,490.00
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  • Questions? Call Us to Order (800) 871-0285

OKM eXp 4500 Light - 3D Ground Scanner


Are you tired of finding only smaller things close to the surface? Do you want to detect real buried treasures that lie deeper than a normal metal detector is able to detect? You are in luck! OKM is introducing the sub-surface image detector, multifunction, and ground scanner; the eXp 4500!

Unlike other ground scanners and image detectors, the eXp 4500 is truly unique. Calling the eXp 4500 a simple detector would vastly understate its potential due to a large number of integrated functions. The eXp 4500 can locate buried items, ancient artifacts, lost treasures, and even natural mineralization such as gold and silver at depths far greater than normal.

Highlights

  • All-arounder: OKM's detector for multifunctional subsurface detecting –with limited features
  • Measuring Depth: Up to 25 m (82 ft) deep 
  • Use cases: Treasure hunting, natural gold prospection, cavity detection
  • Operating modes: Ground Scan, Pinpointer, Mineral Scan
  • Detectable objects: Treasure chests, cavities, tunnels
  • Warranty: Includes 2 years of warranty. The batteries have 6 months of warranty
Authorized OKM Dealer
OKM EXP 4500 Light User Manual

Features and applications of the eXp 4500 Light ground scanner:

The eXp 4500 ground scanner is a high-performance metal detection device that was specifically designed with the following applications in mind:

  • 3D archaeological surveys, metal detection, treasure hunting, and gold prospecting
  • Pointer to locate the exact location of buried treasures and artifacts
  • 3D images including size and depth
  • Detects gold and other high-value items
  • Find ancient artifacts, hidden treasures, gold, silver, bronze, coin treasures, treasure repositories, pirate chests
  • Location of tunnels, hollows, and caverns
  • Mineral prospecting and natural gold

With several specialized detection antennas, the eXp 4500 ground scanner can also be used in highly mineralized areas for treasure hunting and prospecting.

The graphical user interface of the eXp 4500 ground scanner is available in the following languages:

Deutsch, English, Français, Spanish, عربي,فارسی, Λληνικά, Türkçe, 中文, Pусский, Nederlands, Български.

The functionality of the eXp 4500 metal detector is only one key point that makes it a unique treasure-hunting device. Each individual probe and antenna are tuned and optimized for its own purpose and function.

The following antennas are available but not included in the Light package:

  • GPR antenna (25 cm, 50 cm, 75 cm, 100 cm)
  • Antenna for tunnel detection
  • Super sensor for high-resolution ground scans, aiming, and mineral detection
  • FS-Thermoscan for 3D infrared images

The unit of measurement of the eXp 4500 includes a PC module with a full-color display on which the data is immediately displayed. During the scanning process, no laptop is required, instead, you can see the results directly on the screen in real time as they are recorded. The measured data are stored in the internal memory and can then be transferred to a computer. The transfer of values to a computer allows the operator to evaluate and compare all stored data. By doing this, the operator can determine the depth, size, and position of each target using the professional Visualizer 3D software.

The eXp 4500 ground scanner has several features that differentiate it from other image detectors:

  • Lightweight portability
  • Real-time non-intrusive surveying
  • Quick setup and operation –easy to use
  • Color-coded live scores
  • Interpretation of the results at the target
  • Values that show the extreme depth and location of the target search
  • The highly sensitive and accurate metal detection device

Certified technicians and a 2-year warranty are our standards for all metal OKM detectors. Extensive field tests guarantee the high quality of all ground OKM scanners leaving our factory.

Operating Modes of Ground Scanner and Exp 4500 Metal Detector:

Hidden artifacts are of different sizes and are made of different materials. So, the treasure hunter needs different modes of operation and location methods to find all those hidden treasures at various depths beneath the ground’s surface.

The eXp 4500 ground scanner is capable of the following modes of operation:

Ground Scan is ideal for treasure hunters and archaeologists looking for underground artifacts, treasures, and historical and archaeological objects.

Mineral Scan has been integrated for gold seekers, prospectors, and miners looking for gold and natural minerals.

Tunnel Scan is a specialized way to detect underground voids, tunnels, cavities, and hollow spaces.

PinPointer helps you to locate the correct position of the detected elements.

Thermo Graph & Thermo Scan are used to detect cavities and underground tunnels by measuring temperature differences.

The magnetometer is useful for locating ferrous metals such as iron and steel.

Custom eXp 4500 Metal Detector Packages:

The eXp 4500 metal detector and ground scanner come in a wide range of optional components for various search needs.

We offer 2 standard packages:

eXp 4500 Professional:  

In the Professional version, you can perform 3D scans, find targets of metal and gold deposits, determine the position, and approximate. size and depth.

It is configured to initiate 3D metal detection. This means that central components such as

  • 1x Control unit
  • 1x Super Sensor
  • 1x GPR Antenna (50 cm)
  • 1x Telescopic rod with an attachable flashlight
  • 1x Software Visualizer 3D Studio Standard Edition with data cable
  • 1x Waterproof and shock-resistant Protector case
  • 1x Bluetooth headphones
  • 1x Joystick
  • 2x Power Pack with charger and travel adapter
  • 1x Quick Start Guide
  • Additional accessories can be purchased at any time to increase the field capabilities of the unit.

eXp 4500 Professional Plus: The Professional Plus Edition of the eXp 4500 metal detector was designed for professional searching and includes all available options. It includes:

  • 1x Control unit
  • 1x Super Sensor
  • 1x GPR Antenna (100 cm)
  • 1x GPR Antenna (25 cm)
  • 1x GPR Antenna (50 cm)
  • 1x GPR Antenna (75 cm)
  • 1x Tunnel Sensor
  • 1x Telescopic rod with an attachable flashlight
  • 1x Software Visualizer 3D Studio Professional Edition with data cable
  • 1x Waterproof and shock resistant Pelican case
  • 1x Bluetooth headphones
  • 1x Joystick
  • 2x Power Pack with charger and travel adapter
  • 1x Quick Start Guide

You can also create your individual custom package for your specialized treasure-hunting and mineral-detection needs. Contact us and we will gladly assist you in putting together the perfect package that meets your exact needs.

 


    Technical Specifications

     

    Control unit

    • Dimensions (H x W x D): 70 x 140 x 300 mm
    • Weight: approx. 1530 g
    • Input voltage: 12 – 14.4 V DC, 22 W max
    • Display: 1000 mcd Background lighting, 6.5" Diagonal, 640 x 480 Pixel TFT, Color, Anti-Glare
    • Processor: AMD-GX, Dual-Core 1 GHz Processor, GPU 300 MHz
    • Working memory (RAM): 2 GB
    • Data memory: 8 GB
    • Operating temperature: 0°C – 40°C
    • Storage temperature: –20°C – 60°C
    • Waterproof: No
    • Operating time: approx. 3 hours (full charged Power Pack, 25°C)
    • Air humidity: 5% – 75%
    • Protection Type: IP 40
    • Feedback: acoustic, visual

    Data transmission

    • Technology: USB
    • Maximum Transfer Rate: 115200 Baud

    Computer minimum requirements

    • CD-ROM drive: minimum 4x
    • Interface (Data transmission): USB
    • Free disk space: minimum 50 MB
    • Working memory (RAM): minimum 256 MB
    • Graphics card: minimum 128 MB, OpenGL-compatible
    • Processor: Minimum 1.2 GHz
    • Operating system: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10


          Please Read Before Purchasing

          USA Customers

          We now ship all OKM products from the USA, please allow up to 3-7 days to receive this product.

          International Customers Outside of the USA

          Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 










          Shipping

          Our goal is to keep the ordering process as simple as possible.

          We offer free shipping on orders over $250.

          Shipping times vary from 1-5 business days on average.

          Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

          Order Confirmation:

          • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
          • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
          • If your item is on backorder or unavailable, we will reach out to you via email.
          • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

          Order Shipment:

            • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
            • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
            • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
            • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
            • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
            • We do not offer Cash On Delivery.  
            • A phone number is required by the freight company so a delivery appointment can be made.  
            • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
            • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

        • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
          • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.

          • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
          • To avoid a delay in receiving your order from customs, consider the following:
          • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
          • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
          • We do not refund original shipping charges for goods that are refused for delivery at customs.
          • We will deduct all additional fees resulting from refused international shipments from your refund.
          • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
          • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
          • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
          • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

          Damages:

          • Please inspect the packaging of your items when they arrive.
          • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
          • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

          Cancellations & Refunds:

          • All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
          • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
          • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

          Backorders:

          • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
          • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
          • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
          • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

          This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

          Important Freight LTL Shipment

          1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
          2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
          3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
          4. Please make sure the phone number you entered at checkout is a good number to contact you at.
          5. Don't screen your calls until your item has been delivered. 
          6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
          7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

          How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

          • Carton damage requires visual inspection of contents of the unit. 
          • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
          • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
          • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

          Carton packaging has excessive damage with the exposed product:

          • Refuse shipment
          • Sign carrier paperwork: “Carton damaged and refused”
          • Notify Modern Metal Detectors immediately.

           

          If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

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          Description


          OKM eXp 4500 Light - 3D Ground Scanner


          Are you tired of finding only smaller things close to the surface? Do you want to detect real buried treasures that lie deeper than a normal metal detector is able to detect? You are in luck! OKM is introducing the sub-surface image detector, multifunction, and ground scanner; the eXp 4500!

          Unlike other ground scanners and image detectors, the eXp 4500 is truly unique. Calling the eXp 4500 a simple detector would vastly understate its potential due to a large number of integrated functions. The eXp 4500 can locate buried items, ancient artifacts, lost treasures, and even natural mineralization such as gold and silver at depths far greater than normal.

          Highlights

          • All-arounder: OKM's detector for multifunctional subsurface detecting –with limited features
          • Measuring Depth: Up to 25 m (82 ft) deep 
          • Use cases: Treasure hunting, natural gold prospection, cavity detection
          • Operating modes: Ground Scan, Pinpointer, Mineral Scan
          • Detectable objects: Treasure chests, cavities, tunnels
          • Warranty: Includes 2 years of warranty. The batteries have 6 months of warranty
          Authorized OKM Dealer
          OKM EXP 4500 Light User Manual

          Features and applications of the eXp 4500 Light ground scanner:

          The eXp 4500 ground scanner is a high-performance metal detection device that was specifically designed with the following applications in mind:

          • 3D archaeological surveys, metal detection, treasure hunting, and gold prospecting
          • Pointer to locate the exact location of buried treasures and artifacts
          • 3D images including size and depth
          • Detects gold and other high-value items
          • Find ancient artifacts, hidden treasures, gold, silver, bronze, coin treasures, treasure repositories, pirate chests
          • Location of tunnels, hollows, and caverns
          • Mineral prospecting and natural gold

          With several specialized detection antennas, the eXp 4500 ground scanner can also be used in highly mineralized areas for treasure hunting and prospecting.

          The graphical user interface of the eXp 4500 ground scanner is available in the following languages:

          Deutsch, English, Français, Spanish, عربي,فارسی, Λληνικά, Türkçe, 中文, Pусский, Nederlands, Български.

          The functionality of the eXp 4500 metal detector is only one key point that makes it a unique treasure-hunting device. Each individual probe and antenna are tuned and optimized for its own purpose and function.

          The following antennas are available but not included in the Light package:

          • GPR antenna (25 cm, 50 cm, 75 cm, 100 cm)
          • Antenna for tunnel detection
          • Super sensor for high-resolution ground scans, aiming, and mineral detection
          • FS-Thermoscan for 3D infrared images

          The unit of measurement of the eXp 4500 includes a PC module with a full-color display on which the data is immediately displayed. During the scanning process, no laptop is required, instead, you can see the results directly on the screen in real time as they are recorded. The measured data are stored in the internal memory and can then be transferred to a computer. The transfer of values to a computer allows the operator to evaluate and compare all stored data. By doing this, the operator can determine the depth, size, and position of each target using the professional Visualizer 3D software.

          The eXp 4500 ground scanner has several features that differentiate it from other image detectors:

          • Lightweight portability
          • Real-time non-intrusive surveying
          • Quick setup and operation –easy to use
          • Color-coded live scores
          • Interpretation of the results at the target
          • Values that show the extreme depth and location of the target search
          • The highly sensitive and accurate metal detection device

          Certified technicians and a 2-year warranty are our standards for all metal OKM detectors. Extensive field tests guarantee the high quality of all ground OKM scanners leaving our factory.

          Operating Modes of Ground Scanner and Exp 4500 Metal Detector:

          Hidden artifacts are of different sizes and are made of different materials. So, the treasure hunter needs different modes of operation and location methods to find all those hidden treasures at various depths beneath the ground’s surface.

          The eXp 4500 ground scanner is capable of the following modes of operation:

          Ground Scan is ideal for treasure hunters and archaeologists looking for underground artifacts, treasures, and historical and archaeological objects.

          Mineral Scan has been integrated for gold seekers, prospectors, and miners looking for gold and natural minerals.

          Tunnel Scan is a specialized way to detect underground voids, tunnels, cavities, and hollow spaces.

          PinPointer helps you to locate the correct position of the detected elements.

          Thermo Graph & Thermo Scan are used to detect cavities and underground tunnels by measuring temperature differences.

          The magnetometer is useful for locating ferrous metals such as iron and steel.

          Custom eXp 4500 Metal Detector Packages:

          The eXp 4500 metal detector and ground scanner come in a wide range of optional components for various search needs.

          We offer 2 standard packages:

          eXp 4500 Professional:  

          In the Professional version, you can perform 3D scans, find targets of metal and gold deposits, determine the position, and approximate. size and depth.

          It is configured to initiate 3D metal detection. This means that central components such as

          • 1x Control unit
          • 1x Super Sensor
          • 1x GPR Antenna (50 cm)
          • 1x Telescopic rod with an attachable flashlight
          • 1x Software Visualizer 3D Studio Standard Edition with data cable
          • 1x Waterproof and shock-resistant Protector case
          • 1x Bluetooth headphones
          • 1x Joystick
          • 2x Power Pack with charger and travel adapter
          • 1x Quick Start Guide
          • Additional accessories can be purchased at any time to increase the field capabilities of the unit.

          eXp 4500 Professional Plus: The Professional Plus Edition of the eXp 4500 metal detector was designed for professional searching and includes all available options. It includes:

          • 1x Control unit
          • 1x Super Sensor
          • 1x GPR Antenna (100 cm)
          • 1x GPR Antenna (25 cm)
          • 1x GPR Antenna (50 cm)
          • 1x GPR Antenna (75 cm)
          • 1x Tunnel Sensor
          • 1x Telescopic rod with an attachable flashlight
          • 1x Software Visualizer 3D Studio Professional Edition with data cable
          • 1x Waterproof and shock resistant Pelican case
          • 1x Bluetooth headphones
          • 1x Joystick
          • 2x Power Pack with charger and travel adapter
          • 1x Quick Start Guide

          You can also create your individual custom package for your specialized treasure-hunting and mineral-detection needs. Contact us and we will gladly assist you in putting together the perfect package that meets your exact needs.

           


            Technical Specifications

             

            Control unit

            • Dimensions (H x W x D): 70 x 140 x 300 mm
            • Weight: approx. 1530 g
            • Input voltage: 12 – 14.4 V DC, 22 W max
            • Display: 1000 mcd Background lighting, 6.5" Diagonal, 640 x 480 Pixel TFT, Color, Anti-Glare
            • Processor: AMD-GX, Dual-Core 1 GHz Processor, GPU 300 MHz
            • Working memory (RAM): 2 GB
            • Data memory: 8 GB
            • Operating temperature: 0°C – 40°C
            • Storage temperature: –20°C – 60°C
            • Waterproof: No
            • Operating time: approx. 3 hours (full charged Power Pack, 25°C)
            • Air humidity: 5% – 75%
            • Protection Type: IP 40
            • Feedback: acoustic, visual

            Data transmission

            • Technology: USB
            • Maximum Transfer Rate: 115200 Baud

            Computer minimum requirements

            • CD-ROM drive: minimum 4x
            • Interface (Data transmission): USB
            • Free disk space: minimum 50 MB
            • Working memory (RAM): minimum 256 MB
            • Graphics card: minimum 128 MB, OpenGL-compatible
            • Processor: Minimum 1.2 GHz
            • Operating system: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10


                  Please Read Before Purchasing

                  USA Customers

                  We now ship all OKM products from the USA, please allow up to 3-7 days to receive this product.

                  International Customers Outside of the USA

                  Import Duties, Taxes, Shipping costs, and any potential charges are not included in the item price. These potential charges are the customer's responsibility. Please email us at support@modernaldetectors.com to tell us which country you would like this product shipped to and we can tell you the cost of shipment. Please also check with your country's customs office to determine if you are liable to pay import taxes prior to buying. 










                  Shipping

                  Shipping

                  Our goal is to keep the ordering process as simple as possible.

                  We offer free shipping on orders over $250.

                  Shipping times vary from 1-5 business days on average.

                  Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

                  Order Confirmation:

                  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
                  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
                  • If your item is on backorder or unavailable, we will reach out to you via email.
                  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

                  Order Shipment:

                    • If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.  
                    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
                    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
                    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
                    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
                    • We do not offer Cash On Delivery.  
                    • A phone number is required by the freight company so a delivery appointment can be made.  
                    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
                    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

                • Note to international customers: We can ship worldwide where allowed by the Manufacturer. You are responsible for any and all duties or taxes that may apply. (see details below)
                  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.

                  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
                  • To avoid a delay in receiving your order from customs, consider the following:
                  • Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
                  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
                  • We do not refund original shipping charges for goods that are refused for delivery at customs.
                  • We will deduct all additional fees resulting from refused international shipments from your refund.
                  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
                  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
                  • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
                  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com

                  Damages:

                  • Please inspect the packaging of your items when they arrive.
                  • If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
                  • If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.

                  Cancellations & Refunds:

                  • All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees. 
                  • If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
                  • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

                  Backorders:

                  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
                  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
                  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
                  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

                  This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

                  Important Freight LTL Shipment

                  1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
                  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
                  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
                  4. Please make sure the phone number you entered at checkout is a good number to contact you at.
                  5. Don't screen your calls until your item has been delivered. 
                  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
                  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

                  How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

                  • Carton damage requires visual inspection of contents of the unit. 
                  • Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately. 
                  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
                  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

                  Carton packaging has excessive damage with the exposed product:

                  • Refuse shipment
                  • Sign carrier paperwork: “Carton damaged and refused”
                  • Notify Modern Metal Detectors immediately.

                   

                  If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com

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