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Quantum VX900 by Vertex
Innovations That Go Above and Beyond
Vertex Detectors has achieved huge success worldwide with the Quantum VX900, a scientific breakthrough that sets new standards in the mining business.
This gadget is a huge step forward in technology; it combines new ideas with accuracy to become the best tool for finding gold, secret gems, metals, and holes.
ASU Advanced Detection Technology (Active Sensing Unit)
- Advanced Ground imagery: Provides detailed target information with 2D and 3D imagery and live scanning.
- Configurable Scanning Features: Allows comprehensive control over scan area and implementation approach to meet exploratory demands.
- Accurate and Detailed Analysis: Reports target type and depth accurately.
- 3D Control: Allows multi-directional imaging of the target region for clear geometry and features.
- Instant Verification and Testing: Live above-ground and subsurface mineral testing.
- The Quantum VX900 revolutionizes ground exploration with precision, versatility, and advanced features.
Features
Multiple Detection Modes
- Sound Only: To hear feedback while recognition is happening.
- Sound and Vibration: This feature combines sound and vibration to make you more aware.
- No Sound, just vibration: great for quiet running.
- An LED flashlight gives you light at night or when there isn't much light, so you can use it effectively anywhere.
Adjustable Sensitivity Control
Allows fine-tuning of detecting strength to precisely target the sizes and distances that are wanted.
Fast and Accurate Targeting
Provides quick and accurate marking of small targets, cutting down on the time and work needed for drilling.
Durable and Ergonomic Design
Shockproof and waterproof: Makes sure it works well in rough and wet situations.
Rubberized grip: gives you a strong hold while you use it, even in rough conditions.
Advanced Detection Capabilities
The Quantum VX900 is designed for exceptional depth performance, with specifications depending on the unit or coil used:
-
- Up to 12 meters for voids, tunnels, and burial chambers (ASU V35, target-size dependent)
- Up to 9 meters for large metallic objects (ASU V35)
- Up to 4 meters for medium-sized metallic targets (V25 Search Coil – 12×12 inches)
- Up to 2 meters for small to medium-sized targets (V10 Search Coil – 12×8 inches)
- Additionally, the handheld RSPU device has advanced technology that enables deep scanning of structures up to 25 meters, depending on target size and conditions. The device also covers up to 2,500 m² with real-time subsurface analysis.
Gold Detection: All of the Vertex devices, including the VX900, are capable of detecting gold. Detection depth and accuracy can vary based on soil conditions and the size of the gold target.
It Comes With 3 Coils!
- The Quantum VX900's ground imaging, active scanning, and ASU V35 sensor provide a world-first detection system.
- Active scanning technology allows this device to efficiently penetrate deep depths and provide high-resolution 2D and 3D imaging, target analysis, mineral and void placement, and exact depth measurement.
- It can accurately analyze subsurface settings to find present and ancient minerals.
- Users wanting a deep, precise, and efficient gadget for field missions will love its balanced performance in all terrains.
- 12 x 12 inches.
- The V25 coil is perfect for detecting large, deeply buried metal targets due to its depth-reaching design.
- It covers huge regions efficiently, reliably, and with low ground interference.
- The device can better assess target nature and depth with 2D Layered Target Analysis.
- 12 x 8 inches.
- Vertex created the V10 coil to accurately and responsively identify small and medium targets.
- It scans surface and medium layers well and is sensitive to gold nuggets and low-conductivity metals.
- It distinguishes metals accurately and effectively in complicated situations and mineralized soils.
Multiple detection modes
Target ID
Shows metal types' unique numerical identifiers and uses interactive indicators to distinguish targets as precious or ferrous.
Graph Mode
Displays signal intensity graphically to distinguish precious and non-precious metals.
Deep Mode
Increases metal discrimination and treasure finding at deeper depths.
Pinpointer Mode
Pinpoints the precise location of small targets, making the digging easier and faster.
Advanced Calibration Technology
- Analyses soil effects with advanced algorithms
- Optimizes performance in arid, mountainous, and humid situations
- Has an iron rejection feature to disregard non-precious ferrous metals and focus on valuable targets
RSPU Multi-Detection Technology
- Compact design guarantees operating control and reliability.
- Its easy-to-use interface and detachable battery with Type-C quick charging make it excellent for accurate field work.
- Technological Innovations: A portable gadget with advanced characteristics for long-range metal and target identification and adaptability for large and small targets.
- Supports multiple detection methods and technologies for diverse search needs.
1. RMS Technology
- Analyzes electrostatic field energy using powerful mathematical techniques to accurately describe subsurface formations.
- Passive Search Mode: Recorded active signals from natural electrostatic fields for accurate location analysis and noise reduction. (Left Icon)
- Active Search Mode: Uses high frequencies to stimulate signals in arid and desert areas to improve detection in difficult conditions. (Right Icon)
These technologies first check for valuable targets before employing other search methods. Inferences about the target's type and beginning position save time and effort during exploration.
2. ADRI Technology
By stimulating electrostatic fields with physical resonance, the system can accurately locate hidden metals and valuables.
- Comprehensive Scanning: Advanced AI algorithms perform thorough and accurate scans.
- Target Tracking: The technology accurately locates targets.
- Automatic Search and Metal Analysis: The technology automatically searches for precious targets, indicating their metal kind and depth for fast extraction.
3. MDRI Technology
- Target frequencies: Sending frequencies to designated targets.
- The device lets users fine-tune search options before starting.
- Manually entering metal kind, depth, and distance helps adapt searches to the target and area.
- After entering these values, target tracking begins with exceptional precision, improving results and lowering search time.
Package Includes
- Vertex Quantum VX900
- ASU V35 Coil (Active Sensing Unit)
- V25 Coil - Excellent for deep detection of medium and large targets
- V10 Coil - Very sensitive for surface-layer gold nugget and coin detection
- Pinpointer (Vx100) - also sensitive to fine gold nuggets
- Remote Signal Processing Unit (Handheld RSPU Device)
- Headphones
- Type-C PD 65W Charger (USA and Euro)
- 2 Year Manufacturers Warranty
Specifications
| Operation Principle | Signal analysis, data processing, and conversion into visual and audible results |
|---|---|
| Processing Type | High-Performance ARM CORTEX M7 |
| Display Screen | TFT Color Display, 5 inches, 480 x 800 WVGA |
| Battery | Lithium-ion, detachable, 12.6V / 3500 mAh |
| Power Consumption | 600 mA (average) |
| Battery Runtime | Over 6 hours of continuous operation |
| Charger | Type-C – PD 65W |
| Detection Audio | Interactive frequency sound technology |
| Control Audio | High-quality mono sound |
| Languages Supported | English, French, German, Spanish, Italian, Russian, Arabic |
| Weight (Device + Accessories) | 8.25 kg |
| Weight (Device + V10 Coil) | 2.5 kg |
| Weight (Device + V25 Coil) | 2.9 kg |
| Weight (Device + V35 Coil) | 3.0 kg |
| Dimensions (With Packaging) | 18 x 42 x 82 cm |
| Dimensions (Without Search Tools) | 82 x 39 x 13.5 cm |
| Primary Search Sensor | Active sensing unit (ASU V35) |
| Supported Search Coils | V10: 8 x 12 inchesV25: 12 x 12 inchesV35: 13 x 17.5 inches |
| Operating Temperature | 10°C to 60°C |
| Storage Temperature | 10°C to 80°C |
BUY NOW!
Order a Quantum VX900 from ModernMetalDetectors.com. Buy today and get free shipping with no sales tax!
User Manual
Please Read Before Purchasing
USA Customers
In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.
To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.
| Shipping |
Our goal is to keep the ordering process as simple as possible.
We offer free shipping on orders over $250.
Shipping times vary from 1-5 business days on average.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Modern Metal Detectors immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com
QUESTIONS & ANSWERS
Have a Question?
Be the first to ask a question about this.
Description
Quantum VX900 by Vertex
Innovations That Go Above and Beyond
Vertex Detectors has achieved huge success worldwide with the Quantum VX900, a scientific breakthrough that sets new standards in the mining business.
This gadget is a huge step forward in technology; it combines new ideas with accuracy to become the best tool for finding gold, secret gems, metals, and holes.
ASU Advanced Detection Technology (Active Sensing Unit)
- Advanced Ground imagery: Provides detailed target information with 2D and 3D imagery and live scanning.
- Configurable Scanning Features: Allows comprehensive control over scan area and implementation approach to meet exploratory demands.
- Accurate and Detailed Analysis: Reports target type and depth accurately.
- 3D Control: Allows multi-directional imaging of the target region for clear geometry and features.
- Instant Verification and Testing: Live above-ground and subsurface mineral testing.
- The Quantum VX900 revolutionizes ground exploration with precision, versatility, and advanced features.
Features
Multiple Detection Modes
- Sound Only: To hear feedback while recognition is happening.
- Sound and Vibration: This feature combines sound and vibration to make you more aware.
- No Sound, just vibration: great for quiet running.
- An LED flashlight gives you light at night or when there isn't much light, so you can use it effectively anywhere.
Adjustable Sensitivity Control
Allows fine-tuning of detecting strength to precisely target the sizes and distances that are wanted.
Fast and Accurate Targeting
Provides quick and accurate marking of small targets, cutting down on the time and work needed for drilling.
Durable and Ergonomic Design
Shockproof and waterproof: Makes sure it works well in rough and wet situations.
Rubberized grip: gives you a strong hold while you use it, even in rough conditions.
Advanced Detection Capabilities
The Quantum VX900 is designed for exceptional depth performance, with specifications depending on the unit or coil used:
-
- Up to 12 meters for voids, tunnels, and burial chambers (ASU V35, target-size dependent)
- Up to 9 meters for large metallic objects (ASU V35)
- Up to 4 meters for medium-sized metallic targets (V25 Search Coil – 12×12 inches)
- Up to 2 meters for small to medium-sized targets (V10 Search Coil – 12×8 inches)
- Additionally, the handheld RSPU device has advanced technology that enables deep scanning of structures up to 25 meters, depending on target size and conditions. The device also covers up to 2,500 m² with real-time subsurface analysis.
Gold Detection: All of the Vertex devices, including the VX900, are capable of detecting gold. Detection depth and accuracy can vary based on soil conditions and the size of the gold target.
It Comes With 3 Coils!
- The Quantum VX900's ground imaging, active scanning, and ASU V35 sensor provide a world-first detection system.
- Active scanning technology allows this device to efficiently penetrate deep depths and provide high-resolution 2D and 3D imaging, target analysis, mineral and void placement, and exact depth measurement.
- It can accurately analyze subsurface settings to find present and ancient minerals.
- Users wanting a deep, precise, and efficient gadget for field missions will love its balanced performance in all terrains.
- 12 x 12 inches.
- The V25 coil is perfect for detecting large, deeply buried metal targets due to its depth-reaching design.
- It covers huge regions efficiently, reliably, and with low ground interference.
- The device can better assess target nature and depth with 2D Layered Target Analysis.
- 12 x 8 inches.
- Vertex created the V10 coil to accurately and responsively identify small and medium targets.
- It scans surface and medium layers well and is sensitive to gold nuggets and low-conductivity metals.
- It distinguishes metals accurately and effectively in complicated situations and mineralized soils.
Multiple detection modes
Target ID
Shows metal types' unique numerical identifiers and uses interactive indicators to distinguish targets as precious or ferrous.
Graph Mode
Displays signal intensity graphically to distinguish precious and non-precious metals.
Deep Mode
Increases metal discrimination and treasure finding at deeper depths.
Pinpointer Mode
Pinpoints the precise location of small targets, making the digging easier and faster.
Advanced Calibration Technology
- Analyses soil effects with advanced algorithms
- Optimizes performance in arid, mountainous, and humid situations
- Has an iron rejection feature to disregard non-precious ferrous metals and focus on valuable targets
RSPU Multi-Detection Technology
- Compact design guarantees operating control and reliability.
- Its easy-to-use interface and detachable battery with Type-C quick charging make it excellent for accurate field work.
- Technological Innovations: A portable gadget with advanced characteristics for long-range metal and target identification and adaptability for large and small targets.
- Supports multiple detection methods and technologies for diverse search needs.
1. RMS Technology
- Analyzes electrostatic field energy using powerful mathematical techniques to accurately describe subsurface formations.
- Passive Search Mode: Recorded active signals from natural electrostatic fields for accurate location analysis and noise reduction. (Left Icon)
- Active Search Mode: Uses high frequencies to stimulate signals in arid and desert areas to improve detection in difficult conditions. (Right Icon)
These technologies first check for valuable targets before employing other search methods. Inferences about the target's type and beginning position save time and effort during exploration.
2. ADRI Technology
By stimulating electrostatic fields with physical resonance, the system can accurately locate hidden metals and valuables.
- Comprehensive Scanning: Advanced AI algorithms perform thorough and accurate scans.
- Target Tracking: The technology accurately locates targets.
- Automatic Search and Metal Analysis: The technology automatically searches for precious targets, indicating their metal kind and depth for fast extraction.
3. MDRI Technology
- Target frequencies: Sending frequencies to designated targets.
- The device lets users fine-tune search options before starting.
- Manually entering metal kind, depth, and distance helps adapt searches to the target and area.
- After entering these values, target tracking begins with exceptional precision, improving results and lowering search time.
Package Includes
- Vertex Quantum VX900
- ASU V35 Coil (Active Sensing Unit)
- V25 Coil - Excellent for deep detection of medium and large targets
- V10 Coil - Very sensitive for surface-layer gold nugget and coin detection
- Pinpointer (Vx100) - also sensitive to fine gold nuggets
- Remote Signal Processing Unit (Handheld RSPU Device)
- Headphones
- Type-C PD 65W Charger (USA and Euro)
- 2 Year Manufacturers Warranty
Specifications
| Operation Principle | Signal analysis, data processing, and conversion into visual and audible results |
|---|---|
| Processing Type | High-Performance ARM CORTEX M7 |
| Display Screen | TFT Color Display, 5 inches, 480 x 800 WVGA |
| Battery | Lithium-ion, detachable, 12.6V / 3500 mAh |
| Power Consumption | 600 mA (average) |
| Battery Runtime | Over 6 hours of continuous operation |
| Charger | Type-C – PD 65W |
| Detection Audio | Interactive frequency sound technology |
| Control Audio | High-quality mono sound |
| Languages Supported | English, French, German, Spanish, Italian, Russian, Arabic |
| Weight (Device + Accessories) | 8.25 kg |
| Weight (Device + V10 Coil) | 2.5 kg |
| Weight (Device + V25 Coil) | 2.9 kg |
| Weight (Device + V35 Coil) | 3.0 kg |
| Dimensions (With Packaging) | 18 x 42 x 82 cm |
| Dimensions (Without Search Tools) | 82 x 39 x 13.5 cm |
| Primary Search Sensor | Active sensing unit (ASU V35) |
| Supported Search Coils | V10: 8 x 12 inchesV25: 12 x 12 inchesV35: 13 x 17.5 inches |
| Operating Temperature | 10°C to 60°C |
| Storage Temperature | 10°C to 80°C |
BUY NOW!
Order a Quantum VX900 from ModernMetalDetectors.com. Buy today and get free shipping with no sales tax!
User Manual
Please Read Before Purchasing
USA Customers
In the United States, there is a 0% import tax rate from Germany on this product. However, we would still like to make you aware that you are responsible as a customer for any potential subjected local import taxes, tariffs, or duty fees incurred during shipping.
To know about your customs import duties please contact your local customs office with these product details: (HS-Code: 90158020 Product description: Geophysical Instruments). If there is any type of fee by any chance, please contact us at support@modernmetaldetectors.com and we can provide assistance to reduce it.
Shipping
| Shipping |
Our goal is to keep the ordering process as simple as possible.
We offer free shipping on orders over $250.
Shipping times vary from 1-5 business days on average.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the metal detector ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the metal detectors ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our metal detectors to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your metal detector arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@modernmetaldetectors.com
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any metal detectors damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@modernmetaldetectors.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled after we have charged you are subject to an administration fee equal to $45, this is to cover the cost we have to pay to our payment processor. If you order an OKM product and cancel after 24 hours there is a 15% admin fee if it has not shipped and a 25% restocking fee if it has shipped. This is a fee that covers administrative and shipment fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the metal detector ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a metal detector sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Modern Metal Detectors recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Modern Metal Detectors immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Modern Metal Detectors immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@modernmetaldetectors.com
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